Frequently Asked Questions
1. WHAT ARE THE DELIVERY TIMES?
Orders can take between 1 - 4 business days (excluding weekends and holidays) to deliver depending on your country. Processing an order includes picking, packing and getting the order ready for delivery. Once the order is picked up by the courier and delivered to your address, it is considered "shipped". Please make sure someone can receive your shipment between 09:00 and 18:00.
2. WHAT ARE THE PAYMENT METHODS?
We offer secure payment – cash on delivery – you pay only when you receive your order, no advance payments or transactions.
3. CAN I CANCEL OR MAKE CHANGES TO AN ORDER?
No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before finishing your order.
4. DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes, we offer discounts and special promotions. The best way to stay informed about them is to follow us on Facebook and check our website.
5. WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?
Please contact Customer Service to request further assistance. Any item(s) that arrives damaged must be reported within 2 days of delivery. We will request pictures in order to file a damage claim. Example: a picture of the damaged item(s).
6. WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?
Please contact Customer Service to request further assistance. Any missing item(s) must be reported within 2 days of delivery.